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Solar Panels

THE SOLAR GIRL 

The Solar Girl Tesla Powerwall REC Solar Panels Expert solar installs

Support

The Solar Girl Tesla Powerwall REC Solar Panels Expert solar installs

At The Solar Girl, our commitment to you extends far beyond the initial installation of your solar system. We believe in proactive service, which is why we regularly monitor your system’s performance and output.

Our dedicated team keeps an eye out for any discrepancies or issues that may arise, ensuring your solar investment operates at peak efficiency.

 

If any problems are detected, we promptly alert you, equipping you with detailed, easy-to-follow instructions to remedy the situation swiftly.

Often, the fix is as simple as reconnecting to the SolarEdge App.

 

To aid you further, we've provided access to straightforward instructional videos below that guide you through the troubleshooting process step-by-step.

 

This hands-on support and our readiness to assist at a moment's notice underline our promise to go the extra mile—a commitment you might not find with other providers.

 

At The Solar Girl, we're not just about solar solutions; we're about building lasting relationships through unmatched customer care, keeping us light years ahead in service and reliability.

To power cycle your system, follow these steps:

  1. Locate Inverter Toggle Switch:

    • Find the toggle switch between the larger inverter box and the smaller DC disconnect box below it (the DC Disconnect is a large round black knob labeled "ON" and "OFF").

    • Push the switch to the "0" position.

  2. Turn Off DC Disconnect:

    • Turn the large black knob (DC Disconnect) at the bottom counter-clockwise to the horizontal "OFF" position.

Note: If you have multiple inverters, repeat the above steps for all inverters before proceeding to the next step.

  1. Locate and Turn Off AC Disconnect:

    • Follow the conduit coming from the bottom of the DC disconnect box to the third box, usually labeled "PV AC Disconnect".

    • Turn it to the "OFF" position.

  2. Wait and Verify:

    • Wait 30 seconds after turning off all three power switches.

    • Check your main service panel to ensure none of your breakers are tripped.

  3. Power Back On:

    • After 30 seconds, and verifying no tripped breakers, turn the switches back on in reverse order:

      • First, turn the AC disconnect back on.

      • Then, turn the DC disconnect back on.

      • Finally, switch the inverter toggle back to the "ON" position.

  4. Final Check:

    • Set a timer for 30 minutes.

    • After 30 minutes, verify that you see solid green and blue LED lights on your inverter.

    • If you do not see both lights, please watch the videos below for further troubleshooting.

At The Solar Girl, Our customer support team is equipped with advanced technology to continuously monitor your solar system for alerts and performance. We provide real-time troubleshooting to ensure your system operates smoothly without any downtime.

 

For example, we recently identified and resolved an issue for a customer remotely, restoring their system to full functionality swiftly, ensuring no loss in output. This proactive approach is part of our commitment to exceptional service and customer satisfaction.

The Solar Girl is always working behind the scenes, providing support while you sleep and live your life, swiftly addressing issues so you don’t have to. It's just another reason why choosing The Solar Girl for all your solar needs ensures peace of mind and optimal system performance.

(833) SOLARGL

The Solar Girl Tesla Powerwall REC Solar Panels Expert solar installs
The Solar Girl Tesla Powerwall REC Solar Panels Expert solar installs

(833) 765-2745

The Solar Girl Tesla Powerwall REC Solar Panels Expert solar installs

Call or text!

Call or Text!

1. Re-Establishing SolarEdge Communication

2. Re-Starting Your SolarEdge Inverter

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Power Cycling Your Solar Inverter System

Sunset on Solar Panels

We had such a great experience with The Solar Girl. Kim spent lots of time to go above and beyond to explain everything and answer every question we asked. We are so happy we went with The Solar Girl and her team.

The Solar Girl Tesla Powerwall REC Solar Panels Expert solar installs

Justin H. Harrisburg, PA

The Solar Girl Tesla Powerwall REC Solar Panels Expert solar installs
The Solar Girl Tesla Powerwall REC Solar Panels Expert solar installs
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